Q.
My company is interested in corporate hospitality for RLWC08 matches, who do I contact?
A.
Please call 1300 558 797 or email hospitality@rlwc08.com.
Alternatively contact your local National Rugby League Club or contact the following official agents:
MBM Events, Melbourne 03 9509 7111
ASM Events, Melbourne 03 9251 3535
Platinum Pass, Sydney 1300 766 332
Q.
What packages are available, and what do they include?
A.
For details of the different levels of hospitality on offer, please refer to the packages page in the hospitality section of this website. Alternatively, please contact us, your local club or agent.
Q.
How much do corporate hospitality package’s cost?
A.
Please refer to the schedule and pricing information on the website, call your Club / Agent, or phone 1300 558 797 for further details.
Q.
What costs and taxes are included in the price of the package?
A.
All packages are quoted exclusive of GST. Please add standard 10% GST on all package costs.
Q.
Can I purchase corporate hospitality for The Final only?
A.
No, corporate hospitality functions for the Final must be purchased as a two or three match package with one of the following matches, at the same hospitality level:
• Opening match at Sydney Football Stadium (26 October, 2008)
• Match 8 at Telstra Dome in Melbourne (2 November, 2008)
• Semi-Final 1 at Suncorp Stadium (15 November, 2008)
• Semi-Final 2 at Sydney Football Stadium (16 November, 2008)
Q.
What ticket category will my corporate hospitality include?
A.
Ticket category is based on level of hospitality package purchased. Platinum Plus, Platinum and Gold packages are all A category seating and allocated from the top package level down. Silver and Bronze packages are allocated either A or B category seating. Please note that all venues have different categories, and seating allocations can depend on where the hospitality room is located in the stadium.
Q.
Are food and beverage included in my corporate hospitality package?
A.
For all levels of syndicated hospitality (Platinum Plus, Platinum, Gold, Silver and Bronze) food and beverage is included in the package price. Please see the descriptions of your hospitality package for confirmation of inclusions and level of food and beverage included. Suites and Boxes are exclusive of food and beverage.
Q.
I would like to invest in corporate hospitality at this event. How do I proceed?
A.
Your club or agent can supply you with a booking form (or forms) relevant to your package choice. All of these are available on this website on the bookings page of the hospitality section. Please enter your booking, for which you may require more than one form, and return it by post, fax or email to:
• PO Box 6217, North Sydney, NSW 2060
• Fax number: (02) 8208 9932
• Email: hospitality@rlwc08.com
Q.
How will I know if my corporate hospitality booking form has been received?
A.
You will receive a letter and deposit invoice from RLWC08 Hospitality within 3 working days.
Q.
How will I know if my order is approved? Will I receive confirmation that payment for my order has been processed?
A.
If your order has been approved, you will receive a confirmation letter and an invoice. Payment confirmation is only sent for Credit Card bookings, but can be arranged for other forms of payment upon request.
Q.
How can I pay for my corporate hospitality package(s)?
A.
You can choose to pay for your package(s) by either:
• Cheque (payable to “VBM International Pty Ltd Hospitality”);
• Electronic Transfer to:
o Account Name – VBM International Pty Ltd Hospitality
o BSB Number – 082 053
o Account Number – 86 068 7375
• Credit Card: MasterCard, Visa, American Express
Payment can be made upon receipt of invoice, or with your booking form. Credit card payments will attract a 2% surcharge.
Q.
When does my corporate hospitality package have to be paid by?
A.
On booking, an invoice will be generated and emailed or posted to you. This is payable within 14 days of receipt of the invoice. On or before the 1st of August, you will be sent a further invoice for any balance remaining on your booking. For all bookings made after the 1st of August, clients will be invoiced for 100% of the package price.
Q.
I have asked to pay by credit card. When will my order be processed, and how will it appear on my statement?
A.
If you choose to pay by credit card, your order will only be processed when your credit card company has cleared the request for payment with VBM International. Your credit card will be charged once your ticket order is accepted. On the booking form, please give your credit card details and authorization. Check that your credit card is valid for the period concerned and that credit on your account will cover the transaction. A 2% surcharge fee will be charged for all credit card transactions. Any costs incurred by foreign transactions (transfer costs or exchange rate charges) will be borne by the purchaser. Credit Card payments will appear on your statement as ‘VBM International’.
Q.
What will happen if there are problems with the payment?
A.
If the credit card or bank account that is charged for the cost of the tickets is not cleared, for any reason or as a result of being blocked by yourself or by your bank, your order will not be processed. In the event that this should happen, we will contact you to discuss further.
Q.
When will my suite, box or seat be allocated?
A.
If not already agreed with your club, sales agent or directly with us, suites and boxes will be allocated based on the date of receipt of your full or final payment. Please discuss this with our hospitality staff. Seats for syndicated dining are allocated based on date of payment of your full or final payment for your hospitality package(s).
Q.
Can I track my order?
A.
If you wish to enquire about your order, please call 1300 558 797 and have your invoice number and booking details to hand.
Q.
How do I organise food and beverage?
A.
For Suites and Boxes, food and beverage can be arranged directly with the Stadium caterers. We will provide you contact details and further information.
Q.
There are specific dietary requirements in my group. Who do I contact to arrange for this?
A.
If you have a Suite or Box booking, please liaise with your stadium caterers (contact details will be provided by us). For all other function rooms, a special requirements form will be distributed at a later date.
Q.
I am not an Australian resident. Can I book tickets and travel for RLWC08?
A.
Yes, international patrons may purchase tickets and travel packages through our official travel partners or through the relevant ticketing agencies. For further information regarding travel packages for Rugby League World Cup 2008 please email travel@rlwc08.com and one of our sales team will be in contact.
Q.
How do I apply for disabled seating?
A.
Please ensure that any disabled requirements are included with your booking form, or otherwise conveyed to us as soon as they are known. Arrangements will be made depending on the type of hospitality that has been purchased.
Q.
Can I buy tickets through on-line sale or auction sites?
A.
No, any tickets found to have been sold via these outlets will be cancelled.
Q.
Can I buy tickets from an unofficial supplier?
A.
No, any tickets sold through unofficial suppliers are likely to be fake tickets, or will be cancelled if found to be genuine.
Q.
Where can I find a copy of the terms and conditions?
A.
They are available on this website in the ticket section.
Q.
When will I receive my tickets and package?
A.
Tickets and corporate hospitality packages for the tournament will be distributed to the client at least 14 days before each match. Please allow ten working days for delivery and report any tickets not received. Tickets will only be despatched once full payment for the package has been confirmed.
Q.
What should I do if I want my tickets delivered to another address, or if my address changes?
A.
If you wish to have your tickets sent elsewhere, or if your contact details have changed since you booked, please call 1300 558 797 and quote your invoice number.
Q.
How do I replace my ticket(s) and/or access pass(es) if they are lost or stolen?
A.
Please make a note of the ticket numbers (serial number) that you have been allocated. Without these numbers, we cannot identify the lost or stolen ticket(s) and have them cancelled and replaced. Please call 1300 558 797 prior to 22nd October 2008. If tickets are lost after this date, a number will be listed on the hospitality section of this website to call during the tournament.
Q.
Can I sell or give away tickets allocated to me?
A.
You are not authorized to sell a ticket allocated to yourself because the right to attend a given match acquired through an allocated ticket is non-transferable and is valid only for the person placing the order.
Any attempt to sell on a ticket will be considered as black market activity and will entail the cancellation of the ticket.
We remind you that when a purchaser orders several tickets, he or she should ensure that the person(s) for whom he or she buys the ticket(s) have read and understood the Terms and Conditions and that they have agreed to abide by them.
Q.
When will the exact dates and times be confirmed?
A.
The exact dates of the matches and hospitality are confirmed. Hospitality for each match will commence a minimum of 2 hours prior to each event however this will be confirmed in your event material in the month leading up to the start of the RLWC.
Q.
How do I get to the game?
A.
The tournament website contains directions to the various venues (see the Travel section). Your tickets will be delivered to you with a venue map, showing the locations of the hospitality facilities at that match.
Q.
Does my corporate hospitality ticket give me access to public transport?
A.
In Brisbane (Suncorp) and the Gold Coast (Skilled Park) only, public transport is included in the cost of the ticket.
Q.
Is there parking available at the stadium?
A.
There is limited parking available / included depending on which level of hospitality you purchase. Please call 1300 558 797 to discuss.
Q.
How do my guests access the venue?
A.
Ticketing and accreditation will be sent to the Corporate Hospitality purchaser for distribution to your clients. Tickets will afford access to the stadium venue whilst accreditation passes will afford access to the appropriate hospitality area.
Q.
How do my guests know where to go?
A.
An itinerary will arrive with your tickets, along with a venue map. Venue signage will direct you to the various hospitality areas.
Q.
If I forget my ticket, can I still access the venue?
A.
Please refer to the tournament website nearer the time for match day ticket enquiry details. Any ticket enquiries will normally be directed to the venue ticket office. We will endeavour to ensure, but cannot guarantee, that any lost or forgotten tickets will be cancelled and reprinted.
Q.
Are children allowed into the corporate areas?
A.
No.
Q.
Do the corporate areas have a dress code?
A.
Yes. Please dress smartly. Casual attire is acceptable, but please do not wear thongs.